Internet Explorer 11 Support

Updated 2019-09-13:

After announcing that we will discontinue support for Internet Explorer 11, we had a substantial number of users who voiced their concerns about the decision. After another round of testing, I think we can make use of a transpiler so that we can still support IE11 in an upcoming release.


Most likely, IE11 will only be supported in the customer portal. The staff portal will still require a modern browser.


The portal and staff UI are being updated and IE11 support will be included in that release. ETA for that is Jan 2020.


GoToMyAccounts will be removing support for Internet Explorer 11 (IE) upon release of our next build. If you desire to use a Microsoft browser with GoToMyAccounts, we are fully supporting the [Microsoft Edge]( browser.

What does this mean?

If you are currently using IE 11, you will see a message indicating that your browser is no longer supported. We will also list several modern browsers you can choose to use with GoToMyAccounts.

Why is GoToMyAccounts removing this?

Microsoft released their new Edge browser in 2015 and is the replacement for IE. Because of this, IE is no longer receiving modern browser updates - specifically those related to support of ES6 (the new version of JavaScript).

Only about 1-2% of traffic on the GoToMyAccounts platform is coming from an IE browser. The ability for GoToMyAccounts to continue to support IE by way of various "shims" and "patches" will drastically affect the performance and stability of the overall application.