if you are using QuickBooks Desktop, you may wish to view your log files in order to troubleshoot an issue with the desktop sync app. We sometimes will request a copy of your latest log files if we are assisting you with a sync issue.

To access the log files:

Open your sync app
On the top right hand part of the screen, you will see a menu icon. Click the icon to view the menu options.

Click the menu option "View Log Files"

A window will open containing the path to all your log files.
In most cases, you will want to access the most recent log file.
If a support rep is asking you to send one or more log files, simply send the log files in the chat conversation or attach the log files to your support ticket/email.
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