How to locate and view sync log files

if you are using QuickBooks Desktop, you may wish to view your log files in order to troubleshoot an issue with the desktop sync app. We sometimes will request a copy of your latest log files if we are assisting you with a sync issue.

To access the log files:

  • Open your sync app
  • On the top right hand part of the screen, you will see a menu icon. Click the icon to view the menu options.

  • Click the menu option "View Log Files"

  • A window will open containing the path to all your log files.
  • In most cases, you will want to access the most recent log file.
  • If a support rep is asking you to send one or more log files, simply send the log files in the chat conversation or attach the log files to your support ticket/email.